I got a call today from a lady who works in the medical field. The first words out of her mouth were…
“I have a main drain problem. I don’t even know what a main drain is! If it’s anything like a heart, I’m having a heart attack. Yep, I’ve caught the big one.”
She went on to tell me that, as a nurse, she always cautions people to change their ways before they have major health problems, cautions people against “putting bandaids” on serious health issues, and recommends simple daily habits to improve their lives. In a phrase, she’s an excellent nurse! As we talked, I realized that a drain issue really is like a heart attack. As she explained, there are many ways to open up a “clogged heart.” She was happy to hear that there are plenty of options for opening a main drain and that, most likely, it’s quite a bit simpler!
Just from talking on the phone with her, I could tell that she’s exactly the kind of person that I would want taking care of my loved ones if they were to have a health emergency.
My heart went out to her because, from time to time, we all fall into those pitfalls of life and emergencies just fly in from left field. We’re left wondering, “What could I have done to prevent this?” “Is this going to cost me an arm and a leg?” “How much time am I going to lose because of this?” and most importantly, “WHAT IN THE WORLD IS GOING ON?!”
We all need to be comforted, informed, and protected.
In a lot of ways, Zoom is a hospital for drains. When you call in, you’re going to talk to a person who, like you, would hate to have a drain problem and understands the importance. They’re trained to help you through your emergency, so you’ll never be left out of the loop. We’ll send out a fully-equipped truck –a drain emergency room on wheels– to you to help you, but we won’t go to work before you know what’s going on.
Imagine being operated on without knowing what the surgery is!! Not good!!
Our technicians aren't salespeople; they're drain doctors. And, just like doctors, they have a responsibility to inform you of your drain issue and give you all of your options before they get to work. They'll even go one step further and let you know exactly what the cost of the work is before they begin, so you'll have all of the information in front of you before you make any decisions.
Emergencies always cost more though, right?
Think about it: how many times have you called a drain company when you weren't having an emergency? We don't charge more for emergencies, and we don't take advantage of the urgency of your situation to do more work.
You'll be happy to know that the nurse in this story was back to her regular day in no time.
I hope that you have the good fortune to work with health providers like her if you ever fall ill, and our number in hand if ever you have a drain emergency. Thank you to all of the emergency service providers in our community--your work saves lives! Do you have a friend or family member who provides great emergency service? We want to know--leave your story in the comments!