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About Zoom Drain®

Your Dedicated Experts for All Things Drain and Sewer

At Zoom Drain, we know that life doesn’t slow down for drain and sewer issues. That’s why we’re focused solely on keeping these critical systems flowing smoothly—so you can keep moving forward.

Established in 1995, Zoom Drain has grown from humble beginnings to a leading name in drain and sewer services, all thanks to our commitment to fast response, expert care, and solutions that last.

Our Purpose: Service Beyond Expectations

Our Journey: From a Small Team to a Nationally Recognized Brand

As our founder and CEO, Jim Criniti, reflects, “We started in 1995 with a simple mission and a lot of hard work.” Initially focused on meeting local needs, Zoom Drain has since become a trusted name in drain and sewer services nationwide. 

Jim’s vision began to take shape in 2005, when the company formalized its operational systems, establishing the foundation that has supported its expansion.

As Jim shares, the journey wasn’t always easy. “I started Zoom Drain to support my family. And it’s grown far beyond that—thanks to our core values, hard work, and the incredible people we’ve brought on board. Every franchisee, every technician is part of this success story.”

Core Values: The GROW Mindset

Our work is guided by our core values, captured in the acronym “GROW”:

  • Grit: Persevering through challenges, setbacks, and changes with a determined spirit.
  • Responsibility: Taking full ownership of our work and the impact it has on our customers and their properties.
  • Optimism: Bringing a positive, can-do attitude to every job, every day.
  • Willingness: Staying open to learning, improving, and adapting to ensure we provide the best service possible.

Our values drive our culture and push us to deliver excellence on every service call, supporting each customer with care, integrity, and respect.

Why Choose Zoom Drain?

Our reputation is built on more than just service; it’s built on trust and the promise of exceptional care.

Here’s why so many customers choose Zoom Drain:

  • Fast Response, 24/7: When you need drain or sewer assistance, waiting isn’t an option. With flexible scheduling and fast response times, Zoom Drain ensures your problem is handled immediately—day or night.
  • Proven Expertise: Our technicians clean, repair, and maintain thousands of drains each year—more than many drain experts will in their entire careers. This exclusive focus allows us to bring unmatched knowledge and skill to every job.
  • Transparent, Flat-Rate Pricing: At Zoom Drain, you’ll always know what you’re paying upfront. Our flat-rate pricing model means no surprises, no hidden fees—just clear, honest pricing for every service.
  • Certified, Trustworthy Technicians: Every Zoom Drain technician undergoes rigorous training at our in-house facility, with extensive background checks and drug screening. When you choose Zoom Drain, you can feel confident that a skilled, certified professional is handling your service.
  • Reliable Warranties and Planned Maintenance: We back our work with industry-leading warranties and offer maintenance plans that extend the life of your drain and sewer systems, preventing costly issues before they arise.

Fast. Focused.
Fixed!

Why Choose Zoom Drain?
  • Trusted
    Technicians
  • 100%
    Satisfaction
    Guarantee
  • Flat-Rate
    Pricing
  • Super Service
    Trucks

Hear From Our Customers

    Good job
    “Tristan was prompt, courteous, I'd give him a 5! He was patient and figured out my ancient plumbing. THANKS!”
    - Carol
    Great
    “My sewer pipe backed up on a Sunday, my usual plumbing company doesn't work on weekends so I called Zoom Drain, I had used them before for sewer issues. Rob M. was able to come within 2 hours. Rob was wonderful, he was very thorough determining the cause of the problem which turned out to be tree roots which he cut and removed. Because my home is 65 years old my pipes and fittings were a challenge but not for Rob he worked really hard to make sure all my lines were clear and would not leave until he was sure the issue was resolved. Rob was friendly, professional and very knowledgable at what he does. I highly recommend Zoom Drain and thank Rob very much for all his help and hard work, Rob you made an unpleasant and stressful situation much less scary.”
    - Shawn
    Insurance
    “Their response was immediate. Their service was covered by Home Serve”
    - Joy Elliott
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