"Wow! Can I give more than 5 stars!!! These guys are truly reliable, trustworthy, and simply good at what they do!! I’m selective on the folks I allow to come into my house to perform work. The owner of Zoom Drain, Thomas, personally took my call at 7:30 AM on a Sunday morning when I discovered that my water heater was leaking. All of his techs were off or sick that day, so he came out to my house himself. He was there within an hour. He’s very knowledgeable about the industry and very thorough. He sent me a quote that afternoon and his price beat everyone else by $1,000 to $2,000. Everyone else kept upselling and telling me I needed things that I did not. Thomas is a family man that earns an honest living doing something he’s clearly good at. I got really great vibes about his person while he was at my house giving me a FREE quote and great advice. I’m not one to always accept the cheapest bid because I believe “you get what you pay for”. However, I ended up accepting his bid for the project because I had a good instinct after visiting with him. The next day, his techs came out to replace my water heater and install a new emergency drain pipe to the outside. Both of his techs were professional and had a great work ethic. Because my house is old, there was a bit of an unpredictable incident as they were working. They immediately contained the situation with knowledge and quick thinking, and there was no extra damage to my house because of their quick actions. Everything was installed perfectly and they even left the area surrounding my water heater cleaner than it was before they started. I could not have been more pleased with their service, their work ethics, and the quality of persons in my house. Thank you, Thomas, for your incredible service and your knowledge to hire good people. My techs were Scott and Camden. BOTH techs were excellent!!! I had never heard of Zoom Drain before. I’m not reviewing all of the Zoom Drain franchises… but this one is the only plumber I’ll call in the future. Found them on Home Advisor/Angi’s List."
- Tamra Stott