FAQ
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All Zoom Drain technicians are licensed (where required), insured, and highly trained. They also undergo background checks and drug testing. We take your safety and trust seriously, both in your home and around your business.
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Zoom Drain specializes exclusively in drain and sewer cleaning, maintenance, and repair. We’re not general plumbers; we’re experts in all things drain-related.
Our services include:
- Drain and sewer cleaning
- High-velocity hydro jetting
- Drain and sewer video inspections
- Trenchless and conventional pipe repairs
- Grease trap and septic tank pumping
- Storm and roof drain services
- Preventive maintenance programs
- Drain care products - Zoom Drain Bio™, RootX® Root Control, & CitraJet® Citrus Degreaser
Whether you’re dealing with an emergency backup or want to prevent future issues, Zoom Drain has a solution.
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Yes. Tree roots are a common cause of sewer blockages. We use a combination of root-cutting tools, water jetting, and camera inspections to remove and diagnose root intrusion, and can recommend permanent solutions, such as trenchless repair, if needed.
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Yes, Zoom Drain serves both residential and commercial customers. From private homes to large commercial kitchens, apartment complexes, and industrial facilities, we provide fast response, expert care, and lasting solutions wherever drain and sewer systems are in use.
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Absolutely. We regularly provide drain and sewer video inspections for real estate transactions. Many municipalities require these before a home sale, and our inspections can help buyers avoid costly surprises. We’re happy to coordinate with agents, buyers, or sellers as needed.
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We are drain and sewer specialists, not general plumbers. That focus means:
- Faster response times
- Service technicians with unmatched expertise
- Trucks fully stocked with industry-specific equipment
- Solutions built to last
Our team performs more drain jobs in a year than most plumbers do in a lifetime. It’s all we do, and we do it better than anyone else.
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Most locations offer same-day or next-day service, including evenings and weekends. We understand that drain problems can’t wait, so we work around your schedule, not the other way around.
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Availability varies slightly by location, but most Zoom Drain locations offer 24/7 emergency service, including nights, weekends, and holidays; typically at no extra charge.
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Yes. Zoom Drain uses a flat-rate menu pricing system, so you know the full cost before any work begins. That means:
- No surprises
- No hourly charges
- Everyone pays the same fair rate for the same service
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Every Zoom Drain technician is:
- Background-checked and drug-tested
- Extensively trained in drain and sewer systems
- Equipped with the latest tools and technology
- Committed to cleanliness and respect (we wear booties and use red mats)
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If it involves a drain or sewer line, we handle it!
From simple clogs to major line replacements, we specialize in:
- Kitchen, bathroom, and floor drains
- Sewer main lines
- Tree root intrusions
- Grease buildup
- Broken or collapsed pipes
- Preventative maintenance plans for recurring issues
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Absolutely. Our drain and sewer video inspections allow us to pinpoint problems with precision. We use advanced camera equipment to inspect the inside of pipes, diagnose issues, and provide documentation; great for property owners, property managers, and real estate transactions.
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Yes. We offer trenchless pipe repair methods that eliminate the need to dig up your yard or disrupt your business. Depending on your system’s condition, trenchless repair can save time, money, and mess.
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Yes. Zoom Drain offers planned maintenance programs for both homes and businesses. These proactive services help you avoid backups, reduce emergency calls, and extend the life of your drainage system.
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Yes. In fact, we’re proud to be a referral partner for many plumbing and mechanical contractors. Because we don’t offer general plumbing, we don’t compete with them; we complement their services and can even offer referral incentives.
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All the time. Zoom Drain is trusted by:
- Restaurants and commercial kitchens
- Apartment complexes and property managers
- Schools, hospitals, and senior living centers
- Retail and industrial facilities
Our commercial clients value our fast response, expert service, and maintenance programs designed for high-use environments.
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You can book online through our website or call your local Zoom Drain directly. Most locations also offer text or chat options for added convenience.
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Yes. Zoom Drain is a fast-growing franchise brand with locally owned and operated locations across the country. While each location is independently owned, all franchises follow the same expert training, high-quality standards, and customer-first approach.
If you are interested in the Zoom Drain franchise opportunity, visit zoomdrainfranchise.com -
Yes, many Zoom Drain locations offer financing options for larger projects such as trenchless pipe replacement, extensive sewer repairs, or planned maintenance agreements. Financing can help spread the cost over time, making it easier to handle unexpected issues without delay.
Please contact your local Zoom Drain office for details on specific financing plans and eligibility requirements.
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During our visit, we’ll assess the condition of your system using tools like video inspection. In many cases, a thorough cleaning or water jetting resolves the issue.
If we find signs of pipe damage, root intrusion, or deterioration, we’ll walk you through your options, including drain repair or replacement, and explain the pros, cons, and costs of each.
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Most Zoom Drain locations will send an expert service technician in a fully equipped vehicle at no cost to evaluate your drain or sewer issue. Because every system and situation is different, we don’t offer quotes over the phone. However, once we’ve inspected the problem on-site, we’ll provide you with transparent, flat-rate pricing before any work begins.
No pressure, no surprises, and no hidden fees. Just expert recommendations and fair pricing you can trust.
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Common signs include:
- Recurring clogs or slow drains
- Gurgling sounds from sinks or toilets
- Foul odors coming from drains
- Sewage backups or standing water
- Water around the basement floor drains
If you're experiencing any of these issues, it’s best to call Zoom Drain before the problem worsens.
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Yes, many Zoom Drain locations offer warranties on both parts and labor, along with a 100% satisfaction guarantee. We stand behind our work and want every customer to feel confident in choosing Zoom Drain.
Ask your local Zoom Drain for specific warranty details based on the services you receive.
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Most Zoom Drain locations do not charge extra for after-hours, weekend, or holiday service. Our goal is to be there when you need us, not when it’s most convenient for us.
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For most homes and businesses, annual preventive drain cleaning helps avoid backups and emergencies. High-use environments like restaurants or multi-unit buildings may require more frequent service. Zoom Drain offers custom maintenance plans tailored to your property’s needs.
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Yes. Zoom Drain offers a line of Zoom Drain Bio™ drain treatments, professional-grade biological solutions that are safe for pipes, people, pets, and the environment.
Unlike harsh chemical cleaners, Zoom Drain Bio™ products use natural bacteria and enzymes to break down grease, organic buildup, and odors, helping to maintain flow and prevent future clogs.
These treatments are ideal for both residential and commercial systems and are often included as part of our planned maintenance services.
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