"Gerald came out to run a camera down our drain line and completely exceeded expectations. He hit a tough spot (couldn't get the camera past a P-trap on the first visit), and instead of just giving up or padding the bill, he came back the next day with the right tool to get it done — 31 feet down the line, fully documented.
What really stood out was how much he explained along the way. He walked me through the video in real time — what he was seeing, what it meant, how everything connected — instead of just handing me a report and leaving. He also looked at the other water sources in my unit and gave me a clear breakdown: what I could safely handle myself, what needed a professional, and how to maintain the system until the next inspection.
Confident, direct, and clearly knows his stuff — no vague hedging, just straight answers. Would absolutely request him again."
- Sean Hutton