"After discovering an ongoing leak, I reached out to several local plumbers through Google estimate requests, and Zoom was one of the first companies to respond. I received a call back, voicemail, and text message offering assistance, which immediately stood out to me. Everyone I spoke with, especially Sybil and Jada, was incredibly kind, professional, and easy to work with. Having multiple team members available for communication made the entire process much more convenient.
What surprised me most was learning that my home was actually about two hours away from their main office, yet they were still ready to send someone out the very same day. I was genuinely impressed by their dedication and willingness to help so quickly. Their pricing was also straightforward and fair, especially since the estimate fee ($49) is applied toward the repair if you move forward with their services.
Due to my schedule, I asked to have someone come the following day instead, and they sent Brandon. He was hardworking, professional, and very considerate. He personally called to let me know he was on the way and even offered to arrive earlier or later depending on my husband’s work schedule, which I really appreciated.
Once on site, Brandon did a thorough inspection to find the source of the leak coming from the ceiling in my two-story townhouse. Thankfully, the issue turned out to be much less severe than we originally feared, which was a huge relief. I’m grateful for the peace of mind their team provided throughout the entire experience."
- Y. Yousef
