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Zoom Drain of Rochester Zoom Drain of Rochester
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Customer Reviews

    Technician did everything in his power.
    "Technician did everything in his power to resolve our issue."
    - Lawrence McKeown
    - Lawrence McKeown
    Andrew L was our technician and he was phenomenal!
    "Andrew L was our technician and he was phenomenal! For being so young he was so knowledgeable and friendly. He assessed the situation, let us know the price before moving forward, and was in and out within an hour. Thank you for your service!!"
    - Ashley Lansing
    - Ashley Lansing
    They showed up quickly and took care of the problem in a very professional manner.
    "They showed up quickly, took care of the problem quickly and in a very professional manner. We're happy with this service."
    - Mike Brinster
    - Mike Brinster
    Josh came to my office building and checked all the drains, gutters, and videotaped the drain.
    "Josh came to my office building and checked all the drains, gutters, and videotaped the drain. He called with pricing before, so there were no unexpected costs. The staff answers the phone and are very nice. My plumber recommended them to me, and I was pleased with their service."
    - K Green
    - K Green
    Great explanations and hard work.
    "Great explanations, hard work to track down what is going on."
    - Kris Green
    - Kris Green
    Aiden explained everything quite well and was professional and friendly.
    "While this visit did not remedy my problem, Aiden explained everything quite well and was professional and friendly. Aiden explained the problem and will get me a quote on further actions."
    - Bill Battazzo
    - Bill Battazzo
    I’m extremely satisfied with the work and would highly recommend Zoom Drain, especially if you find yourself dealing with a plumbing emergency!
    "I called Zoom Drain late yesterday afternoon about a potential septic tank blockage, and they were able to send a technician out within a few hours. Phillip was extremely professional, knowledgeable, and patient. Our house threw quite a few curveballs at him, but he continually pivoted and problem-solved until he found a viable solution. He was able to locate the blockage and successfully clear it. He also took the time to explain why it may have happened and recommended preventative maintenance options to help avoid this happening again. I’m extremely satisfied with the work and would highly recommend Zoom Drain, especially if you find yourself dealing with a plumbing emergency!"
    - Andrew Gauvin
    - Andrew Gauvin
    Paul was polite, informative, and very helpful.
    "Paul was polite, informative, and very helpful in all in g decisions."
    - Victoria Palumbos
    - Victoria Palumbos
    I couldn’t have asked for a better company or a better team to solve the messy problem the same day.
    "5 stars all the way!! Excellent customer service by Mary!! Excellent sewer main problem solvers goes to Phillip and his helper! Phillip explained each step of the process and provided an upfront quote that was honored. I couldn’t have asked for a better company or a better team to solve the messy problem the same day. Thank you Zoom Drain, Mary, Phillip, and Mr. Helper."
    - Michael Oas
    - Michael Oas
    Excellent customer service and the job done right the first time!
    "Excellent customer service and the job done right the first time!! Thank you."
    - Gina Griffo
    - Gina Griffo
    They were very professional and efficient.
    "Paul and his assistant did a great job of locating the drain blockage and then fixing the problem. They were very professional and efficient. I would definitely use Zoom Drain again."
    - Paul Rogers
    - Paul Rogers
    He explained the pricing before beginning and noted that the pricing doesn't stack.
    "I had an underground gutter backup and contacted Zoom Drain to check it out. Paul was professionally dressed and professional in action as well. He explained the pricing before beginning, and noted that the pricing doesn't "stack"—if you got the video that informed that drain cleaning was required, you don't pay for both, you pay just for the drain cleaning, which was nice. After parking on the street and analyzing the problem, he ASKED if he could park in the driveway, which may seem small, but it was appreciated. He showed me the big chunk of roots he took out of the drain that was located in the trap in my yard. The pricing seemed fair as well. He then explained options for the trap (removal/possibility of a clean-out/regular maintenance) but was in no way pushy. I only checked out Zoom Drain because of the good reviews—here's another one!"
    - Patrick Lynch
    - Patrick Lynch
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