About Zoom Drain®
Your Dedicated Experts for All Things Drain and Sewer
At Zoom Drain, we know that life doesn’t slow down for drain and sewer issues. That’s why we’re focused solely on keeping these critical systems flowing smoothly—so you can keep moving forward.
Established in 1995, Zoom Drain has grown from humble beginnings to a leading name in drain and sewer services, all thanks to our commitment to fast response, expert care, and solutions that last.
Our Purpose: Service Beyond Expectations
For Us, It’s More Than Just Business. At Zoom Drain, our purpose is clear: to provide solutions that make a difference. Whether it’s restoring flow to your home or handling complex commercial systems, our mission is to deliver peace of mind through fast, reliable, and highly specialized service.
We’ve designed our approach and services around the specific needs of homeowners, businesses, and facilities alike.
Specializing in What We Do Best
Unlike many general drain experts, Zoom Drain specializes exclusively in cleaning, repairing, and maintaining drains and sewers.
This focus enables us to bring unmatched expertise and quality to every service, including:
- Clog Clearing and Cleaning: Unclogging everything from kitchen sinks to main lines.
- Water Jetting: High-pressure water jetting for a thorough, long-lasting clean.
- Video Inspections: Advanced video technology to detect issues accurately.
- Trenchless and Conventional Pipe Repairs: Offering minimally invasive repairs for efficient solutions.
- Grease Trap and Septic Tank Cleaning: Essential maintenance for kitchens and properties with septic systems.
- Storm and Roof Drains: Preventing water damage by keeping outdoor drainage flowing.
- Drain Care Products: Eco-friendly, effective treatments for drain maintenance.
- Planned Maintenance Programs: Custom plans for ongoing care that prevent issues before they arise.
Fast. Focused.
Fixed!
Why Choose Zoom Drain?
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Trusted
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100%
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Flat-Rate
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Super Service
Trucks
Our Journey: From a Small Team to a Nationally Recognized Brand
As our founder and CEO, Jim Criniti, reflects, “We started in 1995 with a simple mission and a lot of hard work.” Initially focused on meeting local needs, Zoom Drain has since become a trusted name in drain and sewer services nationwide.
Jim’s vision began to take shape in 2005, when the company formalized its operational systems, establishing the foundation that has supported its expansion.
As Jim shares, the journey wasn’t always easy. “I started Zoom Drain to support my family. And it’s grown far beyond that—thanks to our core values, hard work, and the incredible people we’ve brought on board. Every franchisee, every technician is part of this success story.”
Core Values: The GROW Mindset
Our work is guided by our core values, captured in the acronym “GROW”:
- Grit: Persevering through challenges, setbacks, and changes with a determined spirit.
- Responsibility: Taking full ownership of our work and the impact it has on our customers and their properties.
- Optimism: Bringing a positive, can-do attitude to every job, every day.
- Willingness: Staying open to learning, improving, and adapting to ensure we provide the best service possible.
Our values drive our culture and push us to deliver excellence on every service call, supporting each customer with care, integrity, and respect.
Why Choose Zoom Drain?
Our reputation is built on more than just service; it’s built on trust and the promise of exceptional care.
Here’s why so many customers choose Zoom Drain:
- Fast Response, 24/7: When you need drain or sewer assistance, waiting isn’t an option. With flexible scheduling and fast response times, Zoom Drain ensures your problem is handled immediately—day or night.
- Proven Expertise: Our technicians clean, repair, and maintain thousands of drains each year—more than many drain experts will in their entire careers. This exclusive focus allows us to bring unmatched knowledge and skill to every job.
- Transparent, Flat-Rate Pricing: At Zoom Drain, you’ll always know what you’re paying upfront. Our flat-rate pricing model means no surprises, no hidden fees—just clear, honest pricing for every service.
- Certified, Trustworthy Technicians: Every Zoom Drain technician undergoes rigorous training at our in-house facility, with extensive background checks and drug screening. When you choose Zoom Drain, you can feel confident that a skilled, certified professional is handling your service.
- Reliable Warranties and Planned Maintenance: We back our work with industry-leading warranties and offer maintenance plans that extend the life of your drain and sewer systems, preventing costly issues before they arise.
Hear From Our Customers
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“Hi, I called Zoom after 5:00pm and they were here by 9:00 clearing my drain. The service was great and the service tech Kyle knew right away what the problem was and went to work on it. By the time he left the drain was cleared and he explain everything that he did and what else was needed and my options. The price was very reasonable and I was pleasantly surprised that it didn't cost more. I would recommend Zoom to anyone having a drain problem. Thank you for such great service.”- Ron Gendron
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“Highly recommend Zoom Drain! We contacted them after working hours with an emergency call. Preston arrived in a timely manner and rectified the situation. Will be using Zoom in the future.”- Paul
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“I am a first time home buyer and had quite the flooded basement my first weekend after moving in. I called Zoom Drain and they were able to send someone out the very next morning. Joe and Ben assessed the situation and were able to come up with a few possible causes fairly quickly. After further investigation it was obvious the repair was going to be a much bigger job. The Zoom Drain crew worked hard for several hours in order to remove some wall to get to and replace some rotted pipes. After all that they informed me of my bill and it was more than reasonably priced! I will definitely be going to them for my future needs.”- Micah