Meet the Owners

Zoom Drain of Indianapolis is owned and operated by the husband-and-wife team of Chris and Rachel Duggan. These business extraordinaires offer more than 30 years of business experience, including sales, customer service, and management. Chris is the Vice President of Residential Sales for a fiber optic Internet company, and Rachel is a Senior Mortgage Loan Officer for a bank.

The Duggans were introduced to Zoom Drain in August 2022 and were immediately drawn to the company for many reasons, especially the company culture. “The team is incredible. Jim, Ellen, and the rest of the crew at corporate are phenomenal,” the Duggans comment. “My fellow franchisees have been amazing partners. They're happy to answer any questions and offer any guidance they have. The people here are happy, engaged, and invested, making Zoom Drain a fun environment!” The Duggans also feel the essentiality of Zoom Drain to be a major factor in the brand’s success. “It's a necessity. People who work in the trades are the salt of the earth. They come in to do the 'dirty' jobs when no one else wants to. With a franchise like Zoom Drain, safety and cleanliness come first. Our technicians are trained to do the job correctly while maintaining a clean environment.”

In addition to their work with Zoom Drain, the Duggans are intrinsically engaged in the community. They believe, “The community depends on us. It's important to serve that same community in any way possible through volunteer work, charitable donations, and being an engaged citizen.” As such, after relocating from Atlanta, Georgia, to the Indianapolis, Indiana, area, Rachel started the Westfield Rocks Referrals Group to create a local bond. This group is more than just a networking group. The 20 members have provided more than $750,000 in business referrals to one another since its inception. The group also gives back to the community meaningfully throughout the year, organizing and hosting various food, coat, and blood drives and other philanthropic initiatives.

Through Zoom Drain and the Westfield Rocks Referrals Group, the Duggans have cemented themselves in the Indianapolis community and become Hoosiers. They love the local Indy community because of the kind, welcoming people, family-friendly atmosphere, and abundance of activities available to their whole family.

The Duggans proudly provide essential sewer and drain services to support their community and beyond.