ZOOM DRAIN’S PRIVACY POLICY & MESSAGING TERMS
Last Updated: September 9, 2026
1. Privacy Policy
ZOOM DRAIN Franchise, LLC (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website, services, or messaging programs.
ZOOM DRAIN locations are independently owned and operated by franchisees. This Privacy Policy applies to data collected through www.zoomdrain.com and through your interactions with ZOOM DRAIN Franchise, LLC and its franchised locations in connection with the website, messaging programs, and chat features described below.
By using our website (www.zoomdrain.com) or opting into our services, you consent to the collection, use, and disclosure of your information as described in this policy.
1.1 Information We Collect
We may collect both personal and non-personal information, including but not limited to:
Personal Information
Name
Phone number
Email address
Mailing address
Any details you provide when submitting a request or communicating with us
Non-Personal Information
IP address
Browser type
Operating system
Website navigation behavior
Referral source
We also collect information when you:
Submit a contact form or request a service
Communicate with us via email, phone, SMS, or live chat
Opt into marketing or promotional messages
1.2 How We Use Your Information
The information we collect may be used for the following purposes:
To provide and improve our services
To schedule and confirm appointments
To communicate service updates and notifications
To process transactions and send receipts
To send promotional offers and marketing messages, with your consent
To enhance website functionality and user experience
To comply with legal and regulatory requirements
1.3 Data Security & Retention
We take appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. While we implement best practices, no method of transmission over the internet is entirely secure.
We retain customer data for as long as necessary for business and legal purposes.
If you wish to request data deletion, contact us at support@zoomdrain.com. Where required by applicable state law, we will respond to a verified deletion or access request within the timeframe required by that law.
1.4 Sharing of Data
We do not sell, rent, or share your personal information, including your mobile phone number or SMS opt-in and consent data, with third parties or affiliates for marketing or promotional purposes.
We may share this information only with service providers who help us operate our business and deliver services to you, and only for that limited purpose.
These service providers may include:
Our scheduling and customer relationship management platform, such as ServiceTitan
Our messaging platform provider, such as Chiirp
Our chat service provider, such as Scorpion
Wireless carriers
Payment processors
Website analytics providers
These vendors are contractually restricted from using your information for any other purpose and are not permitted to sell it.
We may also disclose information:
As required by law
To protect our rights or the safety of others
In connection with a business transaction, such as a merger or sale of assets
1.5 Your Rights & Opt-Out Options
You have the right to:
Request access to the personal data we have collected
Request correction or deletion of your data
Opt out of marketing emails via the unsubscribe link in our emails
You may opt out of SMS messages at any time by texting STOP. You will receive a final confirmation message.
If you wish to re-enroll, sign up again through our website or customer service.
For help with SMS messages, reply HELP or contact us using the information below.
1.6 Additional Rights for Certain State Residents
Depending on where you reside, you may have additional rights under state privacy laws, including the right to:
Confirm whether we process your personal information
Request access to or a copy of that information
Request correction of inaccurate information
Request deletion of your information
Opt out of the sale or sharing of your information or its use for targeted advertising, as those terms are defined under applicable law
To exercise these rights, contact us at support@zoomdrain.com or (866) 225-5966.
We will respond within the timeframe required by applicable law. We will not discriminate against you for exercising any of these rights.
This Policy is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe we have inadvertently collected such information, contact us at support@zoomdrain.com and we will delete it.
Privacy Contact Information
For any privacy-related inquiries, please contact us:
Email: support@zoomdrain.com
Phone: (866) 225-5966
Mailing Address:
Attn: Privacy Officer
500 Davis Dr Ste 1
Plymouth Meeting, PA 19462
2. Messaging Terms & Conditions
2.1 SMS Program Overview
By opting into ZOOM DRAIN’s SMS messaging service, you agree to receive automated text messages regarding:
Service updates
Appointment reminders
Promotional offers
Account notifications
Message Frequency: Varies based on customer interaction.
Message & Data Rates: Standard messaging and data rates may apply. Check with your wireless carrier for details.
Consent Not Required for Purchase: Opting into messages is not a condition of purchasing any services.
2.2 Data Use & Compliance
Your phone number and SMS message history will be stored securely and used only for authorized communications.
We do not sell, rent, or share SMS opt-in data with third parties.
Our SMS program complies with CTIA Messaging Guidelines, the Telephone Consumer Protection Act (TCPA), and applicable carrier policies, including those of AT&T, Verizon, T-Mobile, and other wireless carriers.
2.3 Your Rights & Opt-Out Options
You may opt out of marketing emails via the unsubscribe link in our emails.
You may opt out of SMS messages at any time by texting STOP. You will receive a final confirmation message.
If you wish to re-enroll, sign up again through our website or customer service.
For help with SMS messages, reply HELP or contact us using the information in Section 1.
2.4 Carrier Liability Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
2.5 Transfer of Phone Number
If you change or transfer your phone number, you must opt out of our SMS service by texting STOP or notifying us at support@zoomdrain.com.
2.6 Changes to Messaging Terms
We reserve the right to modify or terminate our messaging program at any time.
Any changes will be posted on this page, and continued use of the service constitutes acceptance of the updated terms.
2.7 Chiirp Privacy Policy Update
Text messaging originator opt-in data and consent is handled as described in Section 1.4 above.
We do not share this information with third parties for marketing purposes. We share it only with service providers, such as our messaging platform provider and wireless carriers, who help us deliver text messages to you.
3. Scorpion Chat Feature
3.1 Overview
Scorpion Chat is an instant messaging service provided by ZOOM DRAIN for quick inquiries.
It is available on an “as is” and “as available” basis.
ZOOM DRAIN disclaims all responsibility for:
The availability and security of Scorpion Chat
The accuracy of responses provided
Any loss, damage, or reliance on chat-provided information
3.2 Chat Data Collection
During your chat session, we may collect basic details such as:
Your name
Your email address
Your general inquiries
This information is used only for internal purposes and will not be shared with third parties, except as required by law.
3.3 Chat Session Agreement
By using Scorpion Chat, you:
Acknowledge that online communication carries inherent security risks
Consent to ZOOM DRAIN retaining transcripts for training and quality assurance
Agree that chat content does not constitute legal, financial, or technical advice
If you have any concerns about privacy or chat-related data, please contact us at support@zoomdrain.com.
4. Consent & Policy Updates
By using our website or opting into our services, you agree to the terms outlined in this Privacy Policy & Messaging Terms page.
Any updates will be posted on this page. We encourage users to review this page periodically to stay informed about our data practices.
Privacy Officer Contact Information
Email: support@zoomdrain.com
Phone: (866) 225-5966
Mailing Address:
Attn: Privacy Officer
500 Davis Dr Ste 1
Plymouth Meeting, PA 19462
ZOOM DRAIN Franchise, LLC
Privacy Policy & Messaging Terms
Last Updated: September 9, 2026